LocalPrana only provides support via our support request form below and will not provide support via email, or through social media. We may, however, request that you email us your login details if required, in which case we will communicate via email to protect your confidentiality. Typically, the support includes guidance on setting up your advertising campaign, payment and account issues, and general problem-solving.
Before submitting a support request, you may find some answers to your queries on our frequently asked questions page.
Our general support hours are from Monday to Friday, 09:00 to 17:00 (EST/GMT -5:00). During this time we generally respond to support queries within 12 to 24 hours. However, we will require 48 hours to respond to any queries received outside of regular business hours.